A Study Exploring the Status of Governance of Varanasi Smart City

Abstract
The fast-evolving pace of urbanisation across the world has effectively enveloped the concept of smart cities. The emergence of smart cities has introduced a more efficient way of living in urban areas, facilitating the most necessary requirements with utmost ease. One such smart city in India is Varanasi, which has been investigated in this study to understand the institutional component of liveability standards. Governance is the backbone of smart city development, which needs to be examined to understand the gap between the top-rated and least-rated smart cities. Nine selected indicators have been incorporated to evaluate the Governance Index using the Ministry of Urban Development’s Methodological Framework. For this, a total of 400 primary respondents were surveyed proportionally across the eight municipal zones and four social strata, using a 5-point Likert scale questionnaire. Citizen perception has been assessed using one-way ANOVA with post-hoc analysis providing a spatial and social evaluation of governance effectiveness. Substantial zone-based and strata-based correlations highlight political stability as the best-performing indicator, with Sarnath emerging as the most well-governed zone. In addition, the upper strata exhibit better performance compared to the others. The tax collection shows a positive trend, with almost half of the capital expenditure based on spending. The city also needs to increase awareness of online citizen services; the grievance redressal process requires improvement, with a significantly shorter turnaround time. Additionally, the effectiveness level needs to be increased, along with higher accountability levels and lower corruption levels. The study provides key insights into governance efficiency in Varanasi, offering a comprehensive perspective for policymakers to enhance urban liveability.
Keywords
Liveability, Governance, Citizen Perception, Urbanism, ANOVA, Varanasi, India
Author Biography
Manvi Jain
Ms Manvi Jain holds a Master’s degree in Geography. Her research interests include urban liveability, sustainable cities and communities, with skills in statistical analysis and mapping. Until now, she has attended seven national and international seminars, conferences and workshops. Her recent publications are:
Manvi Jain & Srabani Sanyal. (2023). Reshaping cities from smart to liveable: A taxonomy of measures. National Geographical Journal of India, 69(3), 202-213. https://www.ngji.in/index.php/ngji/article/view/818
Manvi Jain. (2024). From Perception to Action: How Behavioral Change Influences Policy Implementation Success. IJFMR, 6(6). https://doi.org/10.36948/ijfmr.2024.v06i06.32117
Srabani Sanyal
Professor Srabani Sanyal joined the Department of Geography at Banaras Hindu University as a Lecturer in 2004. Her topic of research was “Solid Waste Disposal Problems and Management: A Geographical Study of Kolkata City”. Her major fields of interest are Applied Geography, Urban Studies and Environmental Studies. She has the distinction of publishing more than 50 research papers and two books on environmental issues, health, and healthcare. She has contributed six chapters in edited books. She has also attended more than 70 National and International Seminars and Conferences. Professor Sanyal, has supervised nine PhD scholars, and presently, eight research scholars are working under her supervision. She is a life member of the National Geographical Society of India, Deccan Geographical Society, North East India Geographical Society, The Eastern Geographical Society, The Association of North India Geographers, The Geographical Society of India and others. Besides, she is the Chief Editor of the National Geographical Journal of India, Varanasi. Two of her recent publications are:
Kushwaha, P., Sanyal, S. and Verma, S (2025). Wetland ecosystem services and their spatial scales of benefit in an urban environment: A case study of Varanasi, India, Integrated Environmental Assessment and Management, Oxford Academic, pp.1-14. https://onlinelibrary.wiley.com/journal/15513793
Modak, S., & Sanyal, S. (2024). Road network structure of Varanasi city based on connectivity and spatial pattern. Geojournal, 89(25). https://link.springer.com/journal/10708
References
- Abdelkarim, S. B., Ahmad, A. M., Ferwati, S., & Naji, K. (2023). Urban Facility Management Improving Livability through Smart Public Spaces in Smart Sustainable Cities. Sustainability, 15(23), 16257. https://doi.org/10.3390/su152316257
- Ali, M., Ullah, S., Ahmad, M. S., Cheok, M. Y., & Alenezi, H. (2023). Assessing the impact of green consumption behavior and green purchase intention among millennials toward sustainable environment. Environmental Science and Pollution Research, 30(9), 23335–23347. https://doi.org/10.1007/s11356-022-23811-1
- Chang, F., Das, D. (2020). Smart Nation Singapore: Developing Policies for a Citizen-Oriented Smart City Initiative. In: Kundu, D., Sietchiping, R., Kinyanjui, M. (eds) Developing National Urban Policies. Springer, Singapore. https://doi.org/10.1007/978-981-15-3738-7_18
- Chen, C. W. (2023). Can smart cities bring happiness to promote sustainable development? Contexts and clues of subjective well-being and urban livability. Developments in the Built Environment, 13(September 2022), 100108. https://doi.org/10.1016/j.dibe.2022.100108
- Chin, Y. S. J., De Pretto, L., Thuppil, V., & Ashfold, M. J. (2019). Public awareness and support for environmental protection-A focus on air pollution in peninsular Malaysia. PLoS ONE, 14(3), 1–21. https://doi.org/10.1371/journal.pone.0212206
- Das, D. (2020). In pursuit of being smart? A critical analysis of India’s smart cities endeavor. Urban Geography, 41(1), 55–78. https://doi.org/10.1080/02723638.2019.1646049
- Das, D. K. (2024). Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities. Smart Cities, 7(2), 806–835. https://doi.org/10.3390/smartcities7020034
- Das, D., K. Chowdhary, B., Mishra, S. V., & Aditi, A. (2024). Varanasi—The Making of a Smart Heritage City. Environment and Urbanization ASIA, 15(1), 141–155. https://doi.org/10.1177/09754253241230588
- Das, D., Lim, N. D., & Aravind, P. (2022). Developing a Smart and Sustainable Campus in Singapore. Sustainability, 14(21), 14472. https://doi.org/10.3390/su142114472
- Das, D., & Zhang, J. J. (2021). Pandemic in a smart city: Singapore’s COVID-19 management through technology & society. Urban Geography, 42(3), 408–416. https://doi.org/10.1080/02723638.2020.1807168
- Datta, A. (2015). A 100 smart cities, a 100 utopias. Dialogues in Human Geography, 5(1), 49–53. https://doi.org/10.1177/2043820614565750
- Gupta, K., & Hall, R. P. (2017). The Indian perspective of smart cities. 2017 Smart Cities Symposium Prague, SCSP 2017 - IEEE Proceedings. https://doi.org/10.1109/SCSP.2017.7973837
- Hsueh, S. L., Zhou, B., Chen, Y. L., & Yan, M. R. (2022). Supporting technology-enabled design education and practices by DFuzzy decision model: applications of cultural and creative product design. International Journal of Technology and Design Education, 32(4), 2239–2256. https://doi.org/10.1007/s10798-021-09681-7
- JNNURM. (2021). Varanasi City Development Plan, Jawaharlal Nehru National Urban Renewal Mission (JNNURM). http://www.rcueslucknow.org/jnnurm/Varanasi/PART%201%20Final%20Report.pdf
- Kim, H. M., Sabri, S., & Kent, A. (2020). Smart cities as a platform for technological and social innovation in productivity, sustainability, and livability: A conceptual framework. In Smart Cities for Technological and Social Innovation: Case Studies, Current Trends, and Future Steps. Elsevier Inc. https://doi.org/10.1016/B978-0-12-818886-6.00002-2
- Krejcie, R. V. Morgan, & W. D. (1970). Determining sample Size for Research Activities. Educational and Psychological Measurement. International Journal of Employment Studies, 30(3), 89–123. https://doi.org/10.1177/001316447003000308
- Kumar, H., Singh, M. K., Gupta, M. P., & Madaan, J. (2020). Moving towards smart cities: Solutions that lead to the Smart City Transformation Framework. Technological Forecasting and Social Change, 153(April 2018), 119281. https://doi.org/10.1016/j.techfore.2018.04.024
- Kutty, A. A., Kucukvar, M., Onat, N. C., Ayvaz, B., & Abdella, G. M. (2023). Measuring sustainability, resilience and livability performance of European smart cities: A novel fuzzy expert-based multi-criteria decision support model. Cities, 137(March), 104293. https://doi.org/10.1016/j.cities.2023.104293
- Kutty, A. A., Wakjira, T. G., Kucukvar, M., Abdella, G. M., & Onat, N. C. (2022). Urban resilience and livability performance of European smart cities: A novel machine learning approach. Journal of Cleaner Production, 378, 134203. https://doi.org/10.1016/J.JCLEPRO.2022.134203
- Lim, T. K., Rajabifard, A., Khoo, V., Sabri, S., & Chen, Y. (2020). The smart city in Singapore: How environmental and geospatial innovation lead to urban livability and environmental sustainability. In Smart Cities for Technological and Social Innovation: Case Studies, Current Trends, and Future Steps. Elsevier Inc. https://doi.org/10.1016/B978-0-12-818886-6.00003-4
- Marsal-Llacuna, M. L., Colomer-Llinàs, J., & Meléndez-Frigola, J. (2015). Lessons in urban monitoring taken from sustainable and livable cities to better address the Smart Cities initiative. Technological Forecasting and Social Change, 90(PB), 611–622. https://doi.org/10.1016/j.techfore.2014.01.012
- Ministry of Urban Development (MoUD). (2019). Methodology for Collection and Computation of Liveability Standards of Cities. https://smartnet.niua.org/sites/default/files/resources/Methodological%20Report%20Final.pdf
- Mittal, S., & Sethi, M. (2018). Smart and livable cities: Opportunities to enhance quality of life and realize multiple co-benefits. Exploring Urban Change in South Asia, 245–263. https://doi.org/10.1007/978-981-10-5816-5_10
- NNVNS, (n.d.). Budget and Balance sheets. Varanasi Nagar Nigam. https://nnvns.org.in:449/nnvns/index.php?option=com_content&view=article&id=68&lang=en&Itemid=254 (Accessed on July 2024)
- Ogutu, S. O., Okello, J. J., & Otieno, D. J. (2014). Impact of information and communication technology-based market information services on smallholder farm input use and productivity: The case of Kenya. World Development, 64(104482), 311–321. https://doi.org/10.1016/j.worlddev.2014.06.011
- Panahi Rizi, M. H., & Hosseini Seno, S. A. (2022). A systematic review of technologies and solutions to improve security and privacy protection of citizens in the smart city. Internet of Things (Netherlands), 20, 100584. https://doi.org/10.1016/j.iot.2022.100584
- Riegger, A. S., Klein, J. F., Merfeld, K., & Henkel, S. (2021). Technology-enabled personalization in retail stores: Understanding drivers and barriers. Journal of Business Research, 123, 140–155. https://doi.org/10.1016/j.jbusres.2020.09.039
- Sabri, S. (2021). Introduction: Being smarter for productivity, liveability, and sustainability. Smart Cities for Technological and Social Innovation: Case Studies, Current Trends, and Future Steps, 1–8. https://doi.org/10.1016/B978-0-12-818886-6.00001-0
- Shaikh, Z., & Pathak, R. (2017). Revised Kuppuswamy and B G Prasad socio-economic scales for 2016. International Journal of Community Medicine and Public Health, 4(4), 997. https://doi.org/10.18203/2394-6040.ijcmph20171313
- Vinod Kumar, T. M. (2020). Smart Living for Smart Cities. In Advances in 21st Century Human Settlements. https://doi.org/10.1007/978-981-15-4615-0_1
- Statista. (2024). Smart Cities - Worldwide. Statista. https://www.statista.com/outlook/tmo/internet-of-things/smart-cities/worldwide#:~:text=The%20Smart%20Cities%20market%20worldwide,9.72%25%20from%202024%20to%202029